FAQs
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add products to your cart, and proceed to checkout. Enter your details and complete the payment to confirm your order.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and wallets through secure payment gateways.
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within 6 hours of placing it. Once shipped, orders cannot be canceled.
2. Shipping & Delivery
Q: How long does shipping take?
A: Delivery times depend on your location:
Metro Cities: 3-5 business days
Non-Metro & Rural Areas: 5-10 business days
Q: How can I track my order?
A: You will receive a tracking link via email/SMS once your order is shipped.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.
Q: What is your return policy?
A: We accept returns if the product is damaged or incorrect. You must request a return within 7 days of delivery.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after receiving and verifying the returned product.
Q: Can I return a used toy under the 'Get Your Pankh' campaign?
A: Yes! If you purchased the toy from pankh.co.in and it’s been at least 6 months, you can return it and get 40% cashback for your next purchase. We donate these toys to underprivileged children.
4. Products & Materials
Q: Are your toys safe for kids?
A: Yes! Our wooden toys are made with non-toxic, child-safe materials and meet all safety standards.
Q: How do I clean and maintain wooden toys?
A: Wipe with a damp cloth and let it air dry. Avoid soaking in water to maintain durability.
Q: Are your products eco-friendly?
A: Yes! Our toys are made from natural wood and eco-friendly paints, making them safe for kids and the environment.
5. Get Your Pankh Campaign
Q: How does the 'Get Your Pankh' campaign work?
A: If you bought a toy from pankh.co.in, you can return it after 6 months in usable condition. You'll get 40% cashback on your next purchase, and we will donate the toy to underprivileged children.
Q: How can I return my toy for the campaign?
A: Contact us at support@pankh.co.in with your order details, and we'll guide you through the return process.
6. Contact & Support
Q: How can I contact customer support?
A: You can email us at support@pankh.co.in for any queries or assistance.
Q: What are your customer support hours?
A: Our support team is available from Monday to Saturday, 10 AM - 6 PM IST.