Terms & Conditions

Welcome to Pankh! By accessing or purchasing from pankh.co.in, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or using it under parental guidance.

  • We reserve the right to modify, update, or remove any content, products, or policies at any time without prior notice.

2. Products & Orders

  • All products listed on pankh.co.in are subject to availability.

  • Prices and descriptions may change without prior notice.

  • We reserve the right to cancel or refuse orders in cases of suspected fraud, pricing errors, or policy violations.

3. Payment & Pricing

  • We accept secure online payments through third-party payment providers.

  • All transactions are processed in Indian Rupees (INR) unless stated otherwise.

  • If your payment fails, your order will not be processed.

4. Shipping & Delivery

  • We aim to deliver orders within the estimated time frame but cannot guarantee delivery dates.

  • Shipping costs and policies are detailed on our Shipping Policy page.

  • We are not responsible for delays caused by couriers, weather conditions, or other unforeseen circumstances.

5. Returns & Refunds

  • Our refund and return policies are outlined separately in our Refund Policy.

  • Items must meet eligibility criteria to qualify for a refund.

6. Get Your Pankh Campaign

  • Customers can return their used toys after 6 months for a 40% cashback on their next purchase.

  • Toys must be in usable condition to be donated to underprivileged children.

  • The cashback is issued in the form of a discount coupon for future purchases.

7. Intellectual Property

  • All content on pankh.co.in (text, images, designs, logos) is owned by Pankh and cannot be copied, reproduced, or used without written permission.

8. Limitation of Liability

  • We are not responsible for any direct or indirect damages arising from product use, website errors, or third-party issues.

  • Our liability is limited to the purchase amount of the product in question.

9. User Conduct

By using our website, you agree NOT to:

  • Misuse or manipulate the site for fraudulent activities.

  • Post false reviews or misleading information.

  • Interfere with website security.

10. Governing Law

  • These terms are governed by the laws of India. Any disputes will be resolved in Lucknow, Uttar Pradesh courts.

11. Changes to Terms & Conditions

  • We may update these terms from time to time. Continued use of our website means you accept the latest version.

12. Contact Us

For any questions regarding these Terms & Conditions, email us at support@pankh.co.in.