Refund Policy

At Pankh, we are committed to providing high-quality, eco-friendly wooden toys. If you are not completely satisfied with your purchase, we are here to help.

1. Standard Returns & Refunds

Eligibility for Returns

1. You may request a refund within 7 days of receiving your order.
   
   
2. Items must be unused, in their original packaging, and in the same condition as received.
   
   
3. Custom or personalized products are non-refundable.
   
   
4. Refunds will be processed only after we inspect the returned item.

How to Request a Refund?

1. Email us at support@pankh.co.in with your order details and reason for return.
   
   
2. We will provide the return shipping address.
   
   
3. Once we receive and inspect the item, we will notify you about the refund status.

Refund Process

1. Refunds will be credited to your original payment method within 5-7 business days after approval.
   
   
2. Shipping fees (if applicable) are non-refundable.
   
   
3. If the return is due to a defect or incorrect product, we will cover the return shipping cost.

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2. Get Your Pankh Campaign – 40% Cashback for Toy Donations

At Pankh, we believe that every child is special, and no toy should go to waste!

With our Get Your Pankh campaign:

1. If you have purchased a toy from Pankh.co.in, you can return it after 6 months to participate in this initiative.
   
   
2. We will donate your returned toy to underprivileged children who deserve a chance to play and learn.
   
   
3. As a thank you, you will receive a 40% cashback coupon for your next purchase at Pankh.

How to Participate?

1. Email us at support@pankh.co.in with your order details and request for toy return.
   
   
2. We will provide instructions for returning the toy.
   
   
3. Once received and verified, you will receive a 40% cashback coupon for your next order.

For any questions, feel free to contact us at support@pankh.co.in.